All mini-M terminals with a problem that cannot be remotely rectified will be replaced within 2 working days. The only prerequisite is that terminals use Navarino SIM cards or CCC (Crew Calling Cards) exclusively.

Terms and Conditions

• Navarino has a 2-day period to determine if the problem can be fixed onboard and act accordingly. Within the 2-day period, Navarino is obliged either to fix the problem or to give the green light for replacement.
• The Terminal owner must be using either a SIM card or PPC cards from Navarino for the replacement guarantee to be valid.
• In case the terminal was originally purchased from a different supplier, but uses Navarino’s SIM, the replacement guarantee is valid. If the user wants to take advantage of our replacement guarantee but does not use a Navarino SIM card, we will undertake to replace it on the condition that our SIM card will be used in the future.
• If the terminal is not covered by warranty then we replace it (to save time) but we charge the customer for the broken part. If the terminal owner does not want to fix the malfunctioning terminal then he should return the replacement terminal to Navarino or will get charged for a complete new set at standard list price.
• Shipping costs: The customer will be charged for the malfunctioning terminal and for the replacement terminal. Shipping costs that may arise if we send the terminal back to the factory will be paid by Navarino.